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Oracle Utilities Customer Care & Billing Release 2.4.0
3.4.3.3 Process Customer Request For Literature and Forms
Brief Description
Actors/Roles
Business Process Diagrams
Process Customer Request For Literature and Forms Detailed Process Model Description
1.1 Search For Customer
1.2 Add Person
1.3 Enter Customer Contact
1.4 Identify Document Or Form To Send
1.5 Request To Email Literature Or Form
1.6 Generate Email And Send To Customer
1.7 Receive Email Literature Or Form
1.8 Request To Print Literature Or Form
1.9 Print And Send To Customer
1.10 Receive Postal Literature Or Form
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